Caretta has a helpdesk service through which questions
of its customers are evaluated and answered by its staff
specialized in Microsoft products. Support services can be
given not only over the phone but also on-site as part of a solution.
Questions coming through telephone, fax and e-mail from the customers
are answered free of charge if the problem could be solved within 10 minutes.
If the support event would take more than 10 minutes then, in accordance with
the request of the customer, a priced service is given either on-site or remotely.
Supports given by Caretta can be grouped in three headings:
1. Product Installation:
To get the most out of Microsoft software development tools,
programming languages and database applications fully and professionally,
an expert team should make the installation. Caretta gives installation
support with its experienced team.
2. Product Usage:
Support given on errors encountered or how-to information on using the
Microsoft Office applications.
3. Programming:
Support given on programming the Microsoft Office applications in macro, Visual Basic and ASP. |
